Customer Service Representative - Paris

Join the team behind Europe’s leading online print service FLYERALARM, is not just printing - they are powering creativity. As one of Germany’s largest e-commerce companies and Europe’s #1 online printing partner, they help thousands of businesses bring their ideas to life every single day. To support their continued growth in France, they are looking for a Customer Service Representative (m/f/d) to join their Paris team. Your role: first-line support, full-on impact As a Customer Service Representative, you’ll be the friendly, knowledgeable voice our customers trust - whether they reach out via phone or email. You'll guide them through our wide range of print solutions, offer expert advice, and make sure every detail is spot-on. From placing an order to final delivery, you’ll be there to ensure a smooth and satisfying customer experience. What you'll be doing Answering customer questions and requests by phone or email - quickly, clearly, and kindly Supporting order placements and making minor adjustments to design files if needed Coordinating with our production team in Germany to keep customers updated Creating a seamless and stress-free experience for every customer you help What we’re looking for A background in graphic design or a relevant qualification in marketing, communications, hospitality, or design Hands-on experience in print or graphic design is a big plus Previous experience in customer support or service roles Native-level French and a solid command of English and/or German Ideally based in the Paris region (or willing to relocate) A friendly, patient, and proactive attitude - you're someone who stays cool under pressure and always thinks in solutions What we offer A dynamic, independent role within an ambitious and growing international company A real chance to shape the customer experience in France and make your mark Long-term career opportunities in one of Europe’s biggest e-commerce success stories Ready to help the print the future? Apply now and become part of a team that combines technology, creativity, and customer focus to set the standard in online printing.