Head of Engineering, Field Verification

Field Verification is how Moniepoint knows that the people and businesses on our platform are real. Every Moniepoint customer, retail and business, requires a completed field verification as part of KYC. The platform coordinates physical, in-person checks - verifying individuals, business owners, business addresses and loan guarantors - and it serves nearly every part of the company: onboarding, loans, compliance and the fraud team.

The system works today. A back office gives each business unit visibility and control over its own verification requests. A mobile-friendly web app puts the work in the hands of Field Verification Officers and the cluster leads who manage them across local government areas. An API layer lets other business units push verification requests in and receive results back by webhook, and an assignment algorithm routes each request to an officer close enough to carry it out.

We want to be straightforward about the rest. This domain has never had a dedicated engineering leader, and that is the single biggest constraint on it. The team is one lean, cross-functional squad - an Engineering Manager, four engineers and a QA - carrying verification volume for the entire customer base. They have done that impressively well, but running lean means running in keep-the-lights-on mode, and a long list of things that would make this platform substantially better has been waiting for someone to own it.

That list is the role. Trip and route management, so an officer can plan an optimal day across several sites rather than making a separate journey for each one - today we pay for a round trip per verification, and the logistics are nowhere near optimal. Capacity management. A native mobile app, wanted for a long time and never resourced. Liveness and identity verification tooling, exposed as APIs the rest of the business can build on. And as Moniepoint expands into markets where identity verification is as difficult as it is in Nigeria, Kenya among them, a platform that works beyond a single country.

There is a great deal of room to build here. Whoever takes this on will set the direction rather than inherit someone else's plan, on a system that already carries real weight for the business.

As Head of Engineering, Field Verification, your responsibilities will include:

Sales and Marketing Tools owns MonieCRM, the operating system for Moniepoint's 50,000-strong sales network. This is not a CRM we bought - it is a workforce operations platform built entirely in-house for a multi-level field sales hierarchy, and it is how those teams run their day to day: the portfolio of businesses they manage, their own teams, their goals and performance, the physical and digital resources they need in the field, and an emerging AI-assisted support layer. Sixteen capabilities span onboarding and network management, pipeline and portfolio, performance and goals, compensation, and sales experience and support.

A significant part of the domain moves money. The platform owns wallets, commission calculation and attribution, cashout and welfare funds for a network that drives the overwhelming majority of company revenue - which makes financial correctness, not just availability, a core engineering requirement of the role.

Alongside that, the domain covers partner management, a rewards and retention platform serving tens of millions of users, and our marketing technology stack, including the engineering and customisation of Braze, the platform we use for customer engagement. The mandate is modernisation and reliability: re-architecting systems that have grown very quickly and making them dependable at a scale of more than 20 million users. This is a platform engineering and legacy modernisation challenge first and foremost, and prior CRM or SalesTech experience is genuinely not required.

• Owning the technical strategy, architecture and roadmap for the Field Verification platform end to end, and setting direction for a domain that has been running without dedicated engineering leadership.
• Moving the platform from keep-the-lights-on operation to deliberate, prioritised development.
• Leading and growing the existing cross-functional team, and building the organisation out as scope expands.
• Building the operational efficiency layer - trip and route optimisation, task allocation and capacity management for field officers.
• Owning the platform's client-facing surface: the APIs and webhooks that other business units integrate with, and the back office those units rely on.
• Delivering a native mobile experience for field officers.
• Ensuring verification data is structured, auditable and fit for compliance scrutiny.
• Building for multi-country expansion as Moniepoint enters new markets.
• Partnering closely with Product and with the business units that depend on the platform - onboarding, loans, compliance and fraud.
• Defining architecture standards, engineering processes and quality metrics, and hiring and developing engineers and Engineering Managers.

Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.

As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually.

Why the UK

The UK is home to our headquarters where more than 70 team members are based, with team members joining us from companies like Tide, Klarna, Revolut, Capital One, Teya, Wise, Starling, Monzo, and many others! Our London office is located at Sea Containers, just by London Bridge - this is also where a significant number of our most senior leaders sit, which makes it a natural base for a Head of Engineering.

So, now we are looking for our Head of Engineering, Field Verification to join us in UK.

Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.

As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually.

Why Poland

Poland is a new and deliberate addition to our engineering map. We recently made our first technology hire in the country, and we are looking at Poland as a long-term strategic location for senior hires, particularly within our engineering organisation. Joining now means joining early, and helping shape what our presence here becomes.

So, now we are looking for our Head of Engineering, Sales & Marketing Tools, to join us in Poland.

• You have built things yourself, and grew into leadership from there. We are explicit about this: we are not looking for someone who moved into management early and has led from a distance since. We want an engineer who became a leader.
• You are capable across disciplines. Backend, web and mobile. This platform spans all three and you will need credibility in each - a specialist in one layer will struggle here.
• You have built platforms, not just products. Systems used by several distinct groups of users and internal business units, with the flexibility to serve requirements you did not anticipate.
• You are a problem solver first. We would rather have someone adaptable than someone with the exact domain experience. Having built across different industries - fintech, e-commerce, logistics or otherwise - is a positive signal, not a scattered CV.
• You have 10+ years of overall software engineering experience, with substantial hands-on production engineering and strong backend depth. Our backend environment is Java and Spring Boot.
• You have at least 5 years of engineering leadership, including managing Engineering Managers.
• You collaborate well with product and business stakeholders, and can translate operational requirements into engineering solutions.
• Experience working with location and geospatial data is a strong plus, including map integrations.
• Experience with route, trip or delivery optimisation is a strong plus.
• Experience building for compliance - where data must be structured to evidence what was done and when - is a strong plus.
• Experience with identity, KYC or verification platforms is a plus. None of these four are requirements.
• You have 10-15 years of overall software engineering experience, with at least 5 years leading engineering teams through growth phases.
• 5+ years of hands-on, production-level experience writing and shipping Java code as a practising engineer. This means years spent writing Java yourself, not years spent overseeing teams who write it.
• At least 5 years of experience managing managers - leading an engineering organisation through other engineering leaders, rather than running a single team.
• You have proven platform engineering experience at scale - building and running complex distributed systems, not feature delivery alone.
• You have navigated legacy migrations and re-architecture projects at 20M+ user scale.
• You have strong backend engineering skills in high-throughput, data-intensive distributed systems, and